Overview
We deliver across the UK. Orders are usually dispatched within 1–2 working days. For returns and refunds, see our Refund & Returns Policy.
Processing times
Orders placed before 2pm on a working day are dispatched within 1–2 working days. Orders placed after that, or at weekends and bank holidays, are processed the next working day. Busy periods such as sales or Christmas may add a day or two.
UK delivery
Option
Cost
Delivery time (after dispatch)
Standard
£5.00 (free over £50)
2–4 working days
Delivery times are estimates. Some areas, including the Scottish Highlands, islands and Northern Ireland, may take longer.
Gift vouchers
Gift vouchers are delivered free of charge, whatever their value. They're sent by standard delivery and usually arrive within 2–4 working days of dispatch.
International delivery
We deliver within Europe Costs and delivery times are shown at checkout. You're responsible for any customs duties, import taxes or fees charged by your country; these aren't included in our prices.
Tracking your order
Once your order is dispatched, we'll email you a tracking link. If you haven't received it within 2 working days of ordering, check your spam folder or contact us.
Delays, lost or damaged parcels
We're responsible for your order until it's delivered to you.
• Delayed: if your order hasn't arrived 7 working days after the estimated date, contact us and we'll chase the courier. If we don't deliver within 30 days of your order (unless we agreed a different date), you can cancel for a full refund.
• Lost: if the courier confirms it's lost, we'll send a replacement or give you a full refund.
• Damaged: take photos of the parcel and item and contact us as soon as you can. We'll replace or refund it, as set out in our Refund & Returns Policy.
Address errors and failed deliveries
Please check your delivery address before ordering. If you spot a mistake, contact us straight away; we can change it until the order is dispatched.
If a parcel is returned to us because the address was wrong or it wasn't collected, we'll contact you. We can resend it for a further delivery charge, or refund the order minus the original delivery cost.
Contact us
Questions about delivery?
• Email: info@edgewatersports.com
• Phone: 01395222551
