Privacy policy
Who we are
Edge Watersports Limited is responsible for the personal information you give us through edgewatersports.com. We are the data controller under UK data protection law. Our registered address is Unit 5 Sideshore, EX8 2GD.
What we collect
Contact and delivery details: name, email, phone number, billing and delivery address.
Order details: what you bought, when, and your order history.
Payment details: handled securely by our payment provider. We don't see or store your full card number.
Messages: anything you send us by email, phone or contact form.
Website data: IP address, browser type and how you use our site, collected through cookies.
Marketing preferences: whether you've agreed to hear from us.
How we use your information
We only use your information when the law allows it.
Purpose |
Lawful basis |
Processing, delivering and supporting your orders |
Contract |
Handling returns, refunds and questions |
Contract |
Keeping tax and accounting records |
Legal obligation |
Preventing fraud and keeping our site secure |
Legitimate interests |
Improving our website and products |
Legitimate interests |
Sending marketing emails |
Consent (unsubscribe at any time) |
Non-essential cookies |
Consent |
Who we share it with
We never sell your information. We share it only with trusted providers who help us run our business, and only what they need:
Payment providers such as (Shopify Payments), to take payment
Couriers such as [Royal Mail / DPD], to deliver your order
Website and email providers such as (Shopify / Mailchimp), to host our site and send emails
Accountants and authorities such as HMRC, where the law requires it
Some providers may store data outside the UK. Where they do, we make sure suitable safeguards are in place, such as UK-approved contract clauses.
How long we keep it and how we protect it
We keep order and payment records for 6 years, as tax law requires. We keep marketing data until you unsubscribe, and other information only as long as we need it.
We use secure, encrypted connections on our website and limit access to your information to people who need it.
Cookies
Cookies are small files stored on your device. We use essential cookies to run the site, such as keeping items in your basket. With your consent, we also use analytics cookies [and marketing cookies] to understand how the site is used.
You can accept or reject non-essential cookies when you first visit, and change your choice at any time through [the cookie settings link at the bottom of the page].
Your rights
Under UK data protection law, you have the right to:
Access the information we hold about you
Correct anything that's wrong
Ask us to delete your information
Restrict or object to how we use it
Receive your information in a portable format
Withdraw consent at any time, including unsubscribing from marketing
To use any of these rights, contact us. We'll respond within one month and there's normally no charge.
If you're unhappy with how we've handled your information, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Changes and contact
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
15/10/26